Financial Services
MSU Health Care appreciates payment at the time of service. We understand that is not always possible and offer you several convenient options to pay for medical services. You can learn more about various methods to pay. If you have a question or need assistance with payments, please contact MSU Health Care Patient accounts at 1-800-964-3968 or HT.msuhtpatientaccounts@msu.edu.
Notice: Patient Portal and Billing Updates Effective January 31, 2026
MSU Health Care is transitioning to the MSU Health Care/Henry Ford MyChart system beginning January 31. This change is designed to improve your care experience and provide more integrated access to your health information.
- Your health information moves with you: Key elements of your medical record, such as medications, allergies and immunizations, will be securely transferred to Epic/MyChart.
- New billing statements for services: Beginning January 31, billing statements for new services will come from Henry Ford Health. You'll also have MyChart payment options including updated payment plans and service estimates. For billing questions, please call the phone number listed on your statement.
- Access to past services remains available: Your Athena Health patient portal will continue to be available for viewing and paying bills for services received before January 31.
- MyChart account activation: You may activate your MyChart account starting January 31. Step-by-step instructions will be sent to you in advance.
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Office Hours and Location
Our office hours at the Medical Office Building (MOB), 4660 S. Hagadorn Road, Suite 112, East Lansing, MI 48823, are Monday through Friday from 8 a.m. to 5 p.m. (closed 11 a.m. to 12 p.m. for lunch).
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Call Us
Please call 1-800-964-3968, Monday through Friday, 8 a.m. to 5 p.m.
Payments are applied to the oldest outstanding charges on your account. Please allow ten business days for your payment to be reflected on your account.
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Student Finanical Holds
For students, outstanding university obligations can restrict your access if a financial hold is placed by the university on your account. To learn more, visit the financial hold section of Spartan Life, the guide to student life at MSU.