Patient Rights


MSU Health Care values patient privacy and protects patient confidentiality.  Key patient privacy rights are detailed in the Notice of Privacy Practices, including the right to request copies of your protected health information (PHI) and the right to request that we communicate with you in certain ways.  We will accommodate reasonable requests.

  • Patient Protection and Rights
    • The right to impartial access to safe, respectful, compassionate care, regardless of race, color, national origin, age, disability, sex, or other protected category
    • The right to reasonable, informed participation on decisions involving your healthcare
    • The right to receive reasonable accommodation of special needs and religious practice
    • The right to give or refuse consent to recordings, photographs, film or other images to be produced, unless for identification, treatment or diagnostic purposes
    • The right to know the identity and professional status of the individuals providing your care services
    • The right to receive appropriate pain management
    • The right to receive information about advance directives
    • The right, within the law, to personal and informational privacy
    • The right to be offered the opportunity to participate in research and to refuse to participate in research at any time without fear of continued access to care
    • The right to a copy of your bill, including a reasonable explanation of the billed services
  • Patient Request to Amend thier Medical Record

    Patients  also have the right to request amendments to their records when they feel information is incorrect or missing.   Please fill out the Patient Request for Amendment form and submit to the MSU Health Care Privacy Officer.

    Our mailing address
    MSU Health Care Privacy Officer
    West Fee Hall, 909 Fee Road, East Lansing, MI 48824-1315

  • Filing Complaints/Concerns, Questions and Suggestions

    MSU Health Care encourages the prompt reporting of any alleged misconduct or safety concerns. When you have a complaint or concern regarding your or a family member’s patient care from MSU Health Care, we want to know about it.

    Rest assured we register complaints and have a process to address your concerns. Speaking up on behalf of yourself or a loved one will not compromise a patient’s future access to care. You may contact the MSU Health Care Compliance Officer or the Misconduct Line with any concerns you may have.

    MSU Health Care Compliance Officer
    West Fee Hall | 909 Fee Road
    East Lansing, MI 48824
    MSU Misconduct Line: 800-763-0764