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Compliments Concerns, Questions and Suggestions
When you have a great experience or would like to resolve a complaint or concern regarding your or a family member’s patient care from MSU Health Care, we want to know about it.
Rest assured we register complaints and have a process to address your concerns. Speaking up on behalf of yourself or a loved one will not compromise a patient’s future access to care. Below are available methods for expressing your concerns with us.
The nurse manager or clinic manager is your primary contact at each location where you have received services.
During the patient visit
Communication is essential to good care. If you have a concern with your care, treatment, or our procedures, please let us know. You can communicate with your care provider or if you prefer, ask to speak to the clinic manager.
After the patient visit
After your visit, please contact the manager for the location in question. To get the contact information of a location, visit our services tab for the appropriate location.
After visit survey
We want to ensure that we addressed your healthcare needs in a timely and respectful manner. You may receive a call or email within 3 days asking about your visit. Addressing any needs or questions once you arrive home is important to us as a part of your partnering with us for your care.
About the Call or Email
Within 3 days after an appointment, you may receive an email or a telephone call. Please answer the call or email.
The call is only about 2 minutes and is an outreach from us to ensure you are satisfied with the care you received during your visit.
The email will take, on average, less than 2 minutes to complete and is compatible with mobile and hand-held devices.
