Healthcare Non-Discrimination Notice

MSU Health Care and its affiliates and subsidiaries comply with applicable Federal civil rights laws and do not discriminate, exclude people, or treat people less favorably on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex.  Title IX of the Education Amendments of 1972 and Section 1557 of the Affordable Care Act protect individuals from discrimination on the basis of sex (including but not limited to sexual harassment, sexual abuse, and/or sexual assault) and are among the civil rights laws which protect students, employees, MSU Health Care patients, and other individuals.  

MSU Health Care provides individuals with the following in a timely manner and free of charge:

• Language assistance services for individuals with limited English proficiency to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services may include:
  • Electronic and written translated documents
  • Qualified interpreters
• Appropriate auxiliary aids and services for individuals with disabilities to ensure effective communication. Appropriate auxiliary aids and services may include:
  • Qualified interpreters, including American Sign Language interpreters
  • Video remote interpreting
  • Information in alternate formats (including but not limited to large print, recorded audio, and accessible electronic formats)
• Reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits. 

To access language assistance services, auxiliary aids and services, and for assistance in getting a reasonable modification, please contact:

• Sarah Ferguson
  Section 1557 Coordinator
  909 Wilson Rd.
  East Lansing, MI 48824
  (517) 432-6690
  fergu397@msu.edu

Filing a Grievance 

If you believe that MSU Health Care has discriminated against or harassed any individual on the basis of age, color, disability status, ethnicity, gender, gender expression, gender identity, genetic information, height, marital status, national origin (including limited English proficiency and primary language), political persuasion, race, religion, sex (including pregnancy), sexual orientation, military or veteran status or weight you are strongly encouraged to file a grievance with:

MSU’s Office for Civil Rights and Title IX Education and Compliance

Incident Reporting Form at: 
https://msu.guardianconduct.com/incident-reporting/

• 408 W. Circle Dr., Suite 5, Olds Hall
  East Lansing MI 48824
  (517) 353-3922
  ocr.isr@msu.edu

If you need help filing a grievance, or have questions about the non-discrimination provisions, OCR staff are available to help you, as well as:   

• Laura Rugless, JD
  MSU Title IX Coordinator
  408 W. Circle Dr., Suite 5, Olds Hall
  East Lansing, MI 48824
  (517) 353-3922
  OCR.laurarugless@msu.edu

Individuals also have the right to file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail at:  

• U.S. Department of Health and Human Services  
  200 Independence Avenue, SW  
  Room 509F, HHH Building  
  Washington, D.C. 20201  

Complaint forms are available at:
 http://www.hhs.gov/ocr/office/file/index.html. 

All of the information provided in this notice is available on the MSU Health Care website at:
https://healthcare.msu.edu/patients-visitors/non-discrimination-notice.aspx

LANGUAGE ASSISTANCE AND AUXILIARY AID SERVICES

ATTENTION: If you speak any of the languages below, free language assistance services are available. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Please contact your provider’s office or the 1557 Coordinator for more details.

• Spanish
• Chinese
• Vietnamese
• Korean
• Tagalog
• Russian
• Arabic
• French Creole
• French
• Polish
• Portuguese
• Italian
• German
• Japanese
• Persian (Farsi)

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-886-3885 (TTY: 711). 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 _1-877-886-3885（TTY：711）。

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-877- 886-3885 (TTY: 711).

K_U_J_D_E_S_:_ _N_ës_e_ _f_l_i_t_n_i_ _s_h_q_i_p_,_ _p_ër_ _j_u_ _k_a_ _n_ë _d_i_s_p_o_z_i_c_i_o_n_ _s_h_ër_b_i_m_e_ _t_ë _a_s_i_s_t_e_n_c_ës_ _g_j_u_h_ës_o_r_e_,_ _p_a_ _p_a_g_e_s_ë._ _T_e_l_e_f_o_n_o_n_i_ _n_ë _1_-_8_7_7_-_8_8_6_-_3_8_8_5_ _(_T_T_Y_:_ _7_1_1_._ _

주의: 한국어를 _사용하시는 _경우,_ _언어 _지원 _서비스를 _무료로 _이용하실 _수 _있습니다. 1-877-886-3885 (TTY: 711) 번으로 _전화해 _주십시오.

ল"# _ক%নঃ _যিদ _আপিন _বাংলা,_ _কথা _বলেত _পােরন,_ _তাহেল _িনঃখরচায় _ভাষা _সহায়তা _পিরেষবা _উপল< _আেছ। _?ফান _ক%ন _১-_8_7_7_-_8_8_6_-_3_8_8_5_ _(_TTY: 7_1_1_)_। _

UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-877-886-3885 (TTY: 711).

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-877-886-3885 (TTY: 711).

ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-877-886-3885(TTY: 711).

注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-877-886-3885（TTY:711） _まで 、お電話にてご連絡ください。

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1- 877-886-3885 (телетайп: 711).

OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-877-886-3885 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 711).

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-877-886-3885 (TTY: 711).